corporate office
6100 tower circle
suite 600
franklin, tn 37067

toll free number: 800-295-1020
main number: 615-778-1000

california regional wholesale office
1401 willow pass rd.
suite 400
concord, ca 94520

toll free number: 866-900-0556
main number: 925-566-7400
fax: 925-930-9470

texas regional office
5221 n. o'connor blvd.
suite 900
irving, tx 75039

toll free number: 877-496-1900
main number: 214-496-1900
fax: 615-778-1068


please include the following mail codes in delivery address to ensure accurate routing.
correspondent closed loans:
mc: 1700-10
correspondent underwriting file delivery:
mc: 1700-20
correspondent final documents delivery:
mc: 1700-30
correspondent western division sales group:
mc: 1700-40
correspondent collateral delivery
mc:1700-60

massachusetts regional wholesale office
35 village rd.
suite 201
middleton, ma 01949

toll free number:  866-516-0340
main number:  978-539-6160

pennsylvania regional operations center
681 andersen dr.
suite 620
pittsburgh, pa 15220

toll free number: 866-562-6551
main number: 412-587-5454

other contact information:

payment servicing:
866-510-8930 or paymentservicing@CitizensBank.com

retail sales:
steven medes at 800-295-1020

correspondent lending:
kimberly reay 866-326-2677 ext 2969 or kreay@CitizensBank.com

tennessee wholesale operations:
email lauren fedders at lfedders@CitizensBank.com

texas wholesale operations:
email brian wickersham at bwickersham@CitizensBank.com
email brad dickson at bdickson@CitizensBank.com

california wholesale operations:
email donovan heinlein at dheinlein@CitizensBank.com

massachusetts wholesale operations:
email matt langley at mlangley@CitizensBank.com

pennsylvania operations:
email karen dechellis at kdechellis@CitizensBank.com

notice of error (noe) or request for information (rfi)
if you believe there is an error in the origination or servicing of your mortgage loan, or if you need additional information regarding the origination or servicing of your mortgage loan, you must send a written request to:

franklin american mortgage company
attn: compliance department - complaints
6100 tower circle
suite 600
franklin, tn 37067

written communications must include your name, mailing address, loan number, and sufficient information to inform us of your notice of error or request for information.